Frequently Asked Questions
Everything you need to know about MOIRA BEAUTY products and services.
Are MOIRA BEAUTY products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we allow others to test on our behalf.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement; once an order has reached the fulfillment stage, it cannot be modified.